Shipping policy
The following is a guide on our shipping rates. Please head to checkout and enter your address for exact pricing in your local currency.
Prices are a flat rate no matter if you're ordering one or more Rocker Retainer kits or parts.
| Country | Rate | Delivery Time (business days) | Price |
|---|---|---|---|
| 🇦🇺 Australia | Australia Post Standard | 3 to 7 | $8 AUD |
| Australia Post Express | 2 to 4 | $12 AUD | |
| 🇳🇿 New Zealand | Australia Post Express | 3 to 5 | $32 AUD |
| FedEx Express | 3 to 5 | $37 AUD | |
| 🇺🇸 United States | Australia Post Express | 7 to 10 | $38 AUD |
| FedEx Express | 3 to 5 | $48 AUD | |
|
🇺🇸 USA (Guam, Hawaii, Micronesia) |
FedEx Express | 3 to 5 | $48 AUD |
| 🇵🇷 USA (Puerto Rico) | FedEx Express | 3 to 5 | $48 AUD |
| 🌍 Rest of the World | Australia Post Express | 7 to 10 | $38 AUD |
| FedEx Express | 3 to 5 | $48 AUD |
Import Duties
Just a friendly reminder that you are responsible for any duties, taxes, or customs fees that may apply to your order upon arrival. As we ship to many countries around the world, it’s difficult for us to keep track of all the different regulations.
We recommend checking with your local customs office for more information about any potential fees before placing your order.
Q: Can you reduce the customs invoice price for my order?
A: Unfortunately, we’re unable to reduce the customs invoice price. We frequently receive this request, but our policy is to declare the correct value to ensure everything is above board. Sure, it is unlikely they will check on your shipment but if we did it for everyone, we would be out of business.
We understand this might not be the answer you were hoping for, and we’re sorry we can’t accommodate this request. However, please let us know what the import duties and taxes end up being, and we’ll do our best to assist you on your next order.
Questions
Q: Where do you ship from?
A: We ship from Newcastle, Australia.
Q: My country isn't listed, do you still ship to me?
Certainly! We ship worldwide. If your country isn't listed please enter your address at checkout to calculate.
If you still have questions, feel free to email us at rockers@denstoj.com.au