Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not, you can request a return within 30 days of purchasing your item.
Eligibility for Returns
To qualify for a return, your item must:
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Be in the same condition you received it (unused and undamaged)
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Be in its original packaging
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Include a receipt or proof of purchase (email confirmation is fine)
If we request photos of your parts to confirm fitment, these must be provided for the return to be approved.
How to Return an Item
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Contact us first at info@denstoj.com.au to request a return.
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You are responsible for the cost and arrangement of return shipping. Items sent without prior approval will not be accepted.
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Original shipping costs are non-refundable, and for international orders, customs duties and import taxes are also non-refundable.
Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.
Non-Returnable Items
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Sale items
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Gift cards
Refunds
Once we receive and inspect your return, we will process a refund to your original payment method. Please allow some time for your bank or credit card company to process the refund.
We understand that things don’t always go as planned so let us help make it right. If you have any questions about your order or this policy, please reach out to info@denstoj.com.au.